We first saw the Bath Planet product at a Remodel Show and talked with Ken Miller’s team about our needs. Since we only have 1 bathroom the need to have the project completed in one day was very important to us. The team listened to our concerns and explained the installation of the Bath Planet product. They were honest with us about the 1 day installation, that in most cases they can do it in 1 day but everything depends on what they find after the old shower/tub fixture is removed. To make a long story short, Ken Miller’s team of installers got in there and did a beautiful job. The biggest thing for us was that it took them 1 day as promised. We highly recommend Ken Miller and the Bath Planet product to anyone!
We are very happy with our new installations! The salesperson and the tradesmen were knowledgeable and friendly. They removed the 1970’s units and installed all new acrylic shower and bath in three days! Six months later there was some minor caulking repair needed. I called on a Friday late afternoon, and the owner Ken called me back early Monday to schedule the work. It was done the next day. This company takes good care of their customers!
We were very satisfied from start to finish working with John Riche and the crew of three he sent to do the work. The work involved replacing and enlarging a master bath shower and replacing a bath tub with a large shower in the guest bath room. We actually went to their office in Vancouver and were well received and able to see examples of their product line from Bath Planet. John came to our home and offered suggestions some of which we used. Impressed with the paper work and contract, etc. They came on date promised and completed work in the two days as scheduled. I contacted John with a minor last minute change and he went out of his way to satisfy us. Many complements from our guests who have seen our remodeled bath rooms.
When I buy something I bring it home and look at it until I can see myself using it. If I can't see it, I return it to the store. You can and can’t do that with a bathroom remodel because all the elements are too separated and most have to be re-worked to fit into the space. The Bath Planet website was very helpful in the initial visualization process. Thumbs up. Having worked with many contractors (good and bad), I have learned that one element is the most important: skin in the game. This means a physical place of business, preferably with their name on it, and regular employees. Happy employees. Bath Planet run by Ken Miller in Vancouver, WA is just such a place. Another thumb up. The next two important elements: product knowledge and flexibility. Bath Planet specializes in bathrooms. They have a certain set of products that they know well and install on a regular basis. They guarantee their work. They answer their phone and replied to my queries. They adjusted to my changing sense of design (within reason), the inevitable quirks and personal delays, and displayed patience all the while. More thumbs up. Finally, because long reviews can get boring, the fourth element is the execution of the promised job. Bath Planet arrived, carefully protected all areas of traffic and construction, worked with minimal noise, dust and debris — and cleaned up before leaving at the end of each day. They were polite, well-spoken and steady at their job. They could also answer all our questions during the process. Big thumbs up. And now, I have a lovely bathroom and I’ve run out of thumbs — but they’re all up.
I was amazed! My house was built in 1940 and I was expecting lost of problems related to that. Joel said there were a few, but he had anticipated that and they were easily overcome. They did a beautiful job, and all in one day. Amazing!! I am so pleased.
We are very satisfied with the work. Everyone we worked with at Miller Home Renovations were very nice, professional and helpful. We had them remove the old tub and surround and replace it with a shower system as well as replace the toilet and flooring. We love it all!
The master bathroom was something I wanted to change since I bought this house 35 years ago. Toilet and shower in one room and the sink on the other side of a pocket door - IN THE BEDROOM. Evidently, they made some weird architectural choices in the 1970s. When Miller Home Renovations/Bath Planet said they could move the pocket door so everything in the master bath would be in the bathroom, I was sold. There were many choices to make about the acrylics and fixtures and I think my choices look great. The work was done quickly and professionally. After the job was finished, I discovered a problem with the pocket door and they came back out and fixed the problem. Thank you for a beautiful bathroom.
Ken Miller will do whatever it takes to make you happy with his product (shower in this case). I was very impressed with his concerns. The shower is just what they promise.
Three years ago we were blessed with 2 new accessible showers. Recently there was a small issue with shower door caulk. Within a week of contacting Ken, he followed up and the issue was taken care of. It’s amazing to find a company with such quick response to their customers, three years later! They truly stand behind their work! Thank you!
At the Portland Home and Garden show this last fall, we talked to Miller Home Renovations (Bath Planet) and a few others. We decided to have Millers come out and give us a quote because of the displays had what we wanted and also they could do a remodel. The others could not. John came out and gave us a quote for one bathroom. Compared to cost of my Mom's remodel of JUST a Jaczzi walk in shower, we had two bathrooms remodeled for the same price. Our remodel consisted of 1st bathroom a new walkin shower, toilet, vanity top and faucet, floor and replace vent. The 2nd was a new walkin shower, toilet, floor and replace vent. The first of the year they came our to do our install. Larenzo came in and tore out the tub and lined the and prepped the wall and base of the two bathrooms. Allen, Bob and Shane followed him and started the rest of the tear dowm. They worked in the main bathroom first. leaving the second bathroom intact without the bathtub so that we still had a bathroom to use. We were only with out a shower for two days but still could use the bathrooms. Two and one half days later we had our bathrooms done. The crew was very informative of what was happening as they went along. Cleaned up after themselves. We were impressed with every aspect of the install and sales. We really love our bathrooms now! Wish we had done this years ago. THANKS
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